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AI service desk / chat + triage ยท https://www.getthread.com

PSAConnectWise ManageAutotaskHaloPSA
RMMUnknown
Does autonomouslyAI Pro plan: Triage Agent and Reminder Agent (customer-facing, autonomous); auto-prioritization, categorization, time entry.
Approval / guardrailsUnknown (Essentials tier is assistive only)
Audit trailUnknown
RollbackUnknown
PricingAI Essentials $19 / AI Pro $34 per managed customer/mo; Chat +$5, Voice AI +$15
Checked2026-10-15

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