Comparison table
Filter by PSA/RMM:
| Tool | PSA | RMM | Autonomous | Approval controls | Pricing |
|---|---|---|---|---|---|
| Rallied | ConnectWise PSAHaloPSAAutotaskSuperOpsJira Service Management | Unknown (site says 'your RMM'; no list published) | Takes first touch on every ticket; resolves L1/L2 requests, runs approved RMM scripts, writes notes and time entries. | Each action can be set to allow / require approval / disable, per client. Plan Mode shows what it would do without changing anything. | $150/mo incl. 2,000 credits (1/3/8 credits per ticket) |
| Neo Agent | ConnectWise PSAAutotaskHaloPSAServiceNowSyncro | NinjaOneDattoN-ableKaseya | Triage, dispatch, L1 resolution (password resets, mailbox permissions, MFA unlocks), onboarding across M365/Entra/Pax8/Intune, logs time entries. | None/Read/Write permissions per tool and per field; technician approval per permission group; test mode before going live. | Quote only |
| Thread | ConnectWise ManageAutotaskHaloPSA | Unknown | AI Pro plan: Triage Agent and Reminder Agent (customer-facing, autonomous); auto-prioritization, categorization, time entry. | Unknown (Essentials tier is assistive only) | AI Essentials $19 / AI Pro $34 per managed customer/mo; Chat +$5, Voice AI +$15 |
| ConnectWise AI Agents (zofiQ) | ConnectWise PSA | Unknown | Triage, routing, documentation and closed-loop workflows from intake through resolution inside ConnectWise PSA. | Unknown (Oversight Agent monitors tickets, SLAs and agent activity) | Quote only |
| Atera Robin | Atera (built-in helpdesk) | Atera (built-in) | Vendor claims it detects, diagnoses and resolves device and cloud issues end to end without technician involvement. | Unknown | Robin: quote only (Atera platform from $149/tech/mo annual) |
| SuperOps Monica | SuperOps (built-in) | SuperOps (built-in) | Augmentative and semi-autonomous (script generation, triage, recommended fixes); fully autonomous tier described as in development (May 2025). | Runs within org-defined guardrails; semi-autonomous tasks under supervision. | Quote only (per endpoint) |
| Rewst | ConnectWise PSAAutotaskHaloPSA | Unknown (see integrations page) | Runs workflows you build; Rewst Agent can 'ask and act across your stack'. | Rewst Agent requires explicit approval before creating, updating or publishing automation (per launch release). | Per client organization, banded; exact rates not published (quote only) |
| Pia | ConnectWiseHaloPSAAutotask | Unknown | AI triage, pre-built automations (onboarding, offboarding, access, mailbox), Teams-based Pia Chat that resolves requests. | Unknown | Quote only |
| Junto | ConnectWise PSAAutotaskHaloPSASyncro | NinjaOne | 18 processors auto-summarize, classify, prioritize and route; closes spam/auto-replies silently. | Runbooks proposed in Slack/Teams for approval; per-tool approval policies; multi-step approvals. | Quote only |
| MSPbots | ConnectWise ManageAutotaskHaloPSA | Unknown (80+ integrations) | Ticket intake (can answer calls, create tickets, resolve Tier-1), triage, QA, sentiment. | Unknown | BI Unlimited $699/mo; AI credit plans from $399/mo |
| Hatz AI | ConnectWise ManageHaloPSAAutotask (Activate sync) | Unknown | Not a ticket-resolution agent; multi-model AI workspace MSPs resell. Activate syncs PSA companies read-only. | Custom roles and credit limits per tenant/user. | Fixed subscription with credit caps; rates quote only on vendor site |