Compare AI service-desk agents for MSPs

A neutral, sourced comparison of 11 AI agents and automation tools: what they connect to, what they do on their own, what needs a tech's approval, and what they cost.

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Rallied

Autonomous service-desk agent

$150/mo incl. 2,000 credits (1/3/8 credits per ticket)

Neo Agent

Autonomous service-desk agent

Quote only

Thread

AI service desk / chat + triage

AI Essentials $19 / AI Pro $34 per managed customer/mo; Chat +$5, Voice AI +$15

ConnectWise AI Agents (zofiQ)

PSA-native agents

Quote only

Atera Robin

Built-in agent (Atera RMM/helpdesk)

Robin: quote only (Atera platform from $149/tech/mo annual)

SuperOps Monica

Built-in agent (SuperOps PSA/RMM)

Quote only (per endpoint)

Rewst

Automation platform + agent

Per client organization, banded; exact rates not published (quote only)

Pia

Service delivery automation

Quote only

Junto

AI helpdesk copilot + runbooks

Quote only

MSPbots

AI agents + BI

BI Unlimited $699/mo; AI credit plans from $399/mo

Hatz AI

Secure AI platform for MSPs (resale)

Fixed subscription with credit caps; rates quote only on vendor site